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Canada Drives

Call Compliance Auditor

Customer Service – Vancouver, British Columbia
Department Customer Service
Employment Type Full time
Minimum Experience Entry-level
Compensation $12.00 per Hour

At Canada Drives, we empower our employees by offering them opportunities to explore their interests and passions; helping to discover their full potential. We are a young and growing company that embraces individualism while providing a supportive network. We welcome diversity and share the common values of working hard and a good sense of humour with a quick wit. Come and discover your potential with us!

Location: Our head office is located in the heart of the financial district in downtown Vancouver right next to the Burrard skytrain station.

Position: Full-Time Call Compliance Auditor (Sales Department)

What you’ll be doing:

You will be reviewing sales calls to validate proper compliance for all sales handling procedures such as adherence to sales training and organizational standards/processes.

  • Listen to and review recorded customer contacts to verify adherence to department standards and requirements.
  • Actively evaluate call quality through a series of scoring and reporting mechanisms.
  • Review SMS and email correspondence with customer to ensure accuracy and adherence to company policies
  • Prepare call quality reports for management and staff review.
  • Identify trends, issues, and potential improvement opportunities for operations.
  • Follow up on audit findings to ensure the corrective actions are being taken.

About you:

  • Detailed orientated with strong listening and analytical skills.
  • Positive attitude, honesty and a team player mentality.
  • Willingness and ability to take on additional tasks and projects as assigned.
  • Comfortable using basic technology & platforms such as Windows, MS Word, Google Sheets.
  • Prior call center experience (Preferred).

What we offer:

  •  1 week comprehensive training program.
  • Public transit reimbursement.
  • Breakfast and lunch provided on site daily.
  • Benefits: Full MSP coverage & Premium Benefits  (Health, Life, and Dental).
  • $12.00 per hour + Opportunities for raises and advancement based on performance
  • Monthly team and company events.

https://www.glassdoor.ca/Reviews/Canada-Drives-Reviews-E984190.htm

https://www.facebook.com/canadadrives/

https://en.wikipedia.org/wiki/Canada_Drives

https://twitter.com/canadadrives?lang=en

https://ca.linkedin.com/company/canada-drives

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  • Location
    Vancouver, British Columbia
  • Department
    Customer Service
  • Employment Type
    Full time
  • Minimum Experience
    Entry-level
  • Compensation
    $12.00 per Hour
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